1

I have one device erroneously marked as offline - the IP address is not updating.

I am also suddnely getting “No open ports for this device were found to be responding. This typically means that there is a firewall or permission issue preventing remote access. Please see the help section.” for that machine and one other.

They’ve checked in before… Any ideas

2 Spice ups
2

Have you checked out this help article? It has a section on resolving the “No open ports…” error you are describing.

http://community.spiceworks.com/help/Resolving_Unknown_Devices

If that doesn’t work, you can try turning your scan speed to Slow and see if that helps.

Can you go into more detail about the offline device and what you mean by the ip address is not updating?

Connie

3

Hi Connie,

Regarding the disconnect: In the details section on the device in spiceworks it lists the device as being at .50 but ping shows it to be at .45

It is definitely connected and on as I am using it right now.

As regards the scan error - there is no firewall running (although the if it were the firewall is configured by group policy - which works for other machines). The antivirus is standard - again rolled out centrally to other machines. I have tried disabling it and no joy.

wmic seems to be where the issue is… - the thing is it was working: how infuriating!

Any words of wisdom gratefully received

Usolis

4

Very strange - I can use computer management tool remotely from the siceworks machine to access the problem machine.

Now when I do the wmic /node etc etc it seems that I get a blank serial number - no errors, just blank

5

OK, problems solved - deleting the machine from spiceworks solved the disconnect - obviously got stuck somewhere (but also could not pick up the machine as moved ip because it could not get it’s serial number to identify it and thus modify the IP)

Solved the WMI issue by deleting the WMI repository

There we go